Contact Technical Support

Technical Support Requests are answered within 12 to 24 hours. You will receive a faster response posting to our Forums or by performing a quick Forum Search.

Many common issues are already covered in the Newsbin Troubleshooting FAQ. Look in your Logging tab ("Status" in versions prior to 5.50) for more clues about any problems you are having. Common issues are:

• Connection Failed
• Username/Password wrong
• Slow Download Speed / Downloads Stop
• Registration Key Failed / Nag screen pops up for registered version
• Lost Registration Key

 

Support Request
* Name:
* Email:
* Topic:	Newsbin Question Internet Search Question Newsbin Bug Report Newsbin Key Request Email Address Change Request Forum Issue Website Issue General Question Other Issue
* Version:	Choose Version 6.42 6.41 6.40 Beta (Please Specify Build) 6.3x (Please Specify) 6.2x 6.1x 6.0x 5.59 5.5x (Please Specify) 5.42 5.35 Giganews 5.5x (Please Specify) Giganews 5.42 Giganews 5.35 Newsbin Internet Search (5.42+) Unlisted Version (Please Specify) 4.x (No Support, Please Upgrade) 3.x (No Support, Please Upgrade)
* Operating System:	Choose Operating System Windows 8 Windows 7 Windows 7, 64 Bit Vista Vista64 WinXP XP64 Win2K WinNT4 Win2003 Linux (Specify Windows emulator) Mac OS/X (Specifiy Windows emulator) WinME (unsupported after 4.22) Win98/SE (unsupported after 4.22) Win95 (unsupported after 4.22) Other (Please specify)
Processor (i.e. P4 2.4Ghz):
Memory (i.e. 512 MB, 1 GB):
* Problem Description: NOTE: The better your description, the better we can help you. Please include messages from your Logging Tab ("Status" prior to 5.50) in Newsbin if relevant to your problem. The Logging Tab supports Copy and Paste.