NewsBin FAQ

Last update: June 9, 2003


If you are having problems configuring NewsBin for the first time, read the Installation Guide

 

 

    I can't get NewsBin to accept my registration key.

    The registration information needs to be typed in EXACTLY as is appears in registration email message.  This includes upper and lower case characters, dashes, and spaces.   The best bet is to copy and paste the information from your email message into the fields found under the "Register" menu option.  For version 4.0, this includes the "First Name" field, the "Last Name" field, and the "Registration Code" field.  To copy and paste, highlight the text in the email, hit CTRL-C (for copy), then go to the field in the NewsBin registration screen, click on the field, and hit CTRL-V (for paste).  When you have correctly entered the information, click on the button labeled "Click to Finish Registration".  Then, close and restart NewsBin for the registration to take affect.  You can verify your registration by checking under the "Help", "About" menu option.  Version 4.1 allows you to copy and paste the entire key, including dashes, instead of separating the key into the 5 individual sections.

    Common problems:

  1. First and Last names were not entered separately in the appropriate fields
  2. Upper and lower case characters were not preserved from original key information
  3. The 3 segment version 3.32 key was forced into the 5 segment 4.0 key fields
  4. Firewall, anti-virus software, or ad blocking software blocked contact to our key server
  5. Key was re-entered too many times and locked out as a stolen key by our key server
  6. If you still can't get it to work, fill out our tech support form and send us the key information you are trying to use.  We can then check our key server logs and see what might be wrong.

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I just upgraded and now NewsBin doesn't work.  No downloads, no MOTD.  What's up?

If you are running a personal firewall, such as Zone Alarm, each new release of NewsBin looks like a new program to the firewall.  You need to tell your firewall to let NewsBin out again.

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